MOET

The Lebanese Excellence Certification and Award scheme is based on a demanding assessment of the organisation against the Lebanese Quality Management Model (or the LQMM CAF for the Public Sector and NGO‟s). It is intended for organisations/ institutions that wish to be regarded as National Role Models and are developing a solid history of continuous improvement. The recognition scheme addresses The Public Sector, NGOs, SMEs and Large Organizations.

Entry to the Lebanese Excellence Certification and Award scheme requires writing:

1. An introduction about the applicant company and submitting a number of approaches depending on the type of applicant organization (please see sections “private sector” or “Public Sector and NGOs”),

2. A submission document in specified formats, to be submitted to the LEA Office. It will be assessed and scored by two or three trained LEA assessors. These assessors are usually experienced managers coming from different Lebanese industries and services. After the completion of the initial assessment, an assessors‟ team will visit the organisation for 1-3 days (depending on the level of application as well as the size and complexity of the applicant organization) in order to independently assess, verify the submitted documentation and later on, report to the LEA Office and the Jury Panel. The duration of the assessment visit is finally decided by the LEA office in cooperation with the assessors.

Applicants will be required to allow the assessor team free access to all operational areas or personnel relevant to descriptions detailed in the submission document. The team will visit the organisation in order to match the contents of this document with independent evidence, verify the score across all areas and produce a detailed feedback report, useful to the management of the applicant.

3. Important Note: Applicants, who have already been awarded with the LEA Award up to two years before, may be incrementally upgraded to the advanced certification level by submitting the three processes (that have already been submitted at the previous stage) plus the additional 2 (for the Public Sector or NGO’s) or additional five (for the private sector). These applicants will be assessed for the five (Public Sector or NGOs) or three + five processes (Private sector). Thus the applicant will have to document from the beginning only the excess processes and simply update the information provided for the three already submitted processes.

Subsequently, an independent high- level expert Jury Panel reviews the reports and makes the final decisions. Successful entries that will be granted accordingly as; Certification, Advanced Certification or Excellence Award Winner’ status. Successful applicants should be very proud of their achievement, given that they will be on the right track to evolve to the status of role models for Excellence and to join an impressive roll of honour, which includes some of the region‟s most prestigious organisations, Companies/ Public Sector / NGOs.